Faq Sections
If you have a question, our team remains at your disposal. For this you can contact us by email directly on our website:
https://www.savifoot.com/en/ or at
- info@savifoot.net for any additional questions, request for information.
- commandes@savifoot.net for any questions concerning your online order.
On average, we will respond within 24/48 hours (excluding weekends and holidays).
We only have a warehouse located in Saint-Leonard where we do production. Please note that we are not open to the public. To purchase our products, you must go through our online boutique.
We are a warehouse and do not give the possibility to come and pick up on site. You cannot come or buy/try our products or pick up your order on site.
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We are not open to the public, so your only option is home delivery or delivery to your soccer club (if it is open for pickup) and if SAVI is the official supplier.
The delivery delay is 15 open days at all times. You need to exclude weekends and holidays.
You will be notified by email when your order will be delivered to the club for pick-up or shipped (depending on the choice made when order was placed).
Each web order is considered a "priority" order. We process web orders day by day according to the date they are received. There is no way to speed up the process but our production team does its best to ship your order rapidly.
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As soon as we receive your order, we will automatically put it in process. As long as we have not shipped it, it will remain on this status. The status "In Process" does not mean that we are in the process of making it, but simply that we have taken it into account in our production process.
- For home deliveries: As soon as your order is shipped, you will receive an automatic email (Don't hesitate to check your spam).
- For club deliveries: As soon as your order is delivered to your drop-off point, you will receive an automatic email (Don't hesitate to check your spam).
You will also receive an email with a tracking link from the sender that will allow you to follow the delivery process of your package (Don't hesitate to check your spam).
You can, if you wish write to us a personalized message at the time of placing your order in order to give us additional information about your order that you think is useful for us to know.
If you send us an email to commandes@savifoot.net the same day you place your order we can still make a change on :
- The size
- The color
- Personalization.
In case your order has already been shipped/delivered you will have no choice but to proceed with an exchange (if and only if your item is not personalized).
Please note that we cannot replace a product with another one if it does not have the same reference. If you have made a mistake on a reference, we will have to cancel your order, refund you and you will have to place a new order.
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To initiate the process
- In order to help you quickly, please have your order number available. All returns must be approved by our customer service representatives. They will give you a return authorization number. Without this number no returns and/or exchanges will be possible.
- If you wish to cancel/return or request a refund for your order, please notify us by writing as soon as possible with the order number to commandes@savifoot.net (for online orders) and to info@savifoot.net for other types of orders;
- All goods returned for reimbursement / exchange must be accompanied by the document to this effect prepared and sent by SAVI;
- To be eligible for a refund or exchange, all returned items must be in their original condition, have all their labels and be considered by SAVI as having not been worn or being damaged;
- Please note that any personalized merchandise (name, number, etc.) is not exchangeable, returnable or refundable;
- For non-personalized items, you have 30 days following receipt of your order to make a return or exchange. The refund or exchange will be made only on new merchandise, unused and returned in its original packaging;
- In the event of the need to return or exchange an item, the procedures differ depending on the choice of delivery:
a) If your order was delivered to the Club office or partner Association, the return, after approval, will be done by the same way.
b) If your order was delivered by courier service, you are required to cover the cost of return and reshipment by similar service. Of course, if the reason for the return, reshipment is due to an error on our part, we will cover these costs. - As soon as we receive your package at our warehouse, we will check the condition of the items. Your return will be inspected and when we have determined that the return standards have been met, we will exchange or refund the cost of your merchandise, as well as applicable taxes, using the original payment method;
- The original shipping costs are not reimbursed;
- Please allow 10 to 15 working days (excluding weekends and holidays) from the receipt of your return to our warehouse for processing;
- No refund or exchange will be accepted after the authorized period (30 days) for returns and exchanges;
- All purchases of LIQUIDATION items, constitute a FINAL sale and cannot be returned or exchanged.
Please visit our terms and conditions section to learn about the exchange and refund process. If you meet the conditions, please send an email to commandes@savifoot.net specifying your order number, the reason for your return, the products concerned, and the desired size if it concerns an exchange. Please indicate whether it will be a refund or an exchange.
You must wait for the return form that we will send you by email before proceeding with a return.
Please email us at commandes@savifoot.net, including your order number and the details of your request. All returns must be approved by our customer service team, who will provide you with a return authorization number. Without this number, no return or exchange will be accepted.
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If the size you want is not present on our website it is because in most cases we are out of stock. Please contact us at commandes@savifoot.net if the desired size goes beyond 2XL or below Y9/10.
We have put online a size chart for most of our products on our website. It is more or less reliable of 5% because it will depend on your morphology and your preferences. You can take a piece of sports equipment that you usually wear, put it on a table and take the measurements as shown on our website. If you wish to have correct measurements, please install the relevant equipment that is similar to the one you wish to order from SAVI, directly on a flat surface without making someone wear them.